Contact Us


I damaged something in my apartment. What now?

It happens. We have even damaged things in our own apartments before too. The best policy is to be honest and communicate. We are all human and make mistakes! We can work with you to pay for damages!

Why do I have to pay a full month of rent in August if the move in date is halfway through the month?

We operate on installment leases. What this means is that we have calculated the amount of time that you will be in the apartment and divided this into 12 equal payments. For example: If we were to bill on a prorated basis, August’s rent payment would be lower at move in, but each month afterwards would be a bit higher.

Can I move in early?

We try our best to accommodate early move in requests, but cannot make any guarantees. If you would like an early move please request to be added to our early move in list.

What are common items people forget to bring on move in day?

We get this question a lot! Listed below are the most commonly forgotten items:

  • A copy of your renter’s insurance
  • A photo ID
  • Toilet paper
  • Shower curtain liner
  • Trash bags
  • Water (You have to hydrate!)

Can I hang things on the wall?

Yes! We do not charge you for any holes in the wall that are smaller than a dime. So feel free to decorate away!

When will I get my room assignment letter?

We anticipate the letters will be sent out in early summer. However, we will get these to you no later than July 1st.

Can I request a specific building/floor/apartment?

Of course! However when it comes to placements we do go on a first come first served basis and make no guarantees on these types of requests.

Can I use my financial aid to pay my rent?

Short answer, yes. There is a process required for using financial aid. If you plan on using financial aid, please contact our assistant community manager at

Can I bring my own furniture for the apartment?

Yes! However, you will be responsible for storing the included furniture if you do not wish to use it.

What appliances are included in the apartment?

The following appliances are included:

  • Refrigerator w/ice maker
  • Stove/Oven
  • Dishwasher
  • Microwave
  • Garbage disposal
  • High Efficiency Washer
  • Dryer

What furniture is included in the apartment?

This is probably one of the most asked questions! Each bedroom has the following:

  • Full size bed frame
  • Full size mattress
  • Desk
  • Desk Chair
  • Three drawer dresser

In the common area we include the following:

  • Sectional or sofa (depending on the floor plan)
  • Coffee table
  • Dining table
  • Four dining chairs
  • Entertainment center
  • Flat screen television

Do I have to pay for parking?

No. We offer free parking to all residents. However, we do offer reserved or covered spaces. Reserved parking and covered parking for an additional fee.

I need out of my lease. What steps do I need to take?

We get it! Life can change at a moment’s notice. We unfortunately do not have a lease break clause. However, you can always relet your apartment to someone else. The process is simple! You will need to find someone to take your place, have them apply/become approved and pay a $350 relet fee.

How does roommate matching work?

When you first apply to Locale, your application lists roommate preferences. We hand match each resident based off of these preferences. You can update your preferences anytime on your resident portal under edit my account.

I do not have any roommates. Can I still lease?

Of course you can! We offer roommate matching based off of your preferences. We understand that you may not know your roommates. This is why each person gets their own walk in closet, private bathroom, and locking bedroom door.

How do I place a work order?

Placing a work order is super easy! This can be completed from the resident portal. Simply login like you would when you pay rent and click the maintenance tab to submit a work order

How do I receive mail and packages?

Mailboxes for each apartment are located on the east and west sides of building A. Most packages will be delivered to the leasing office. These can be picked up from the main leasing desk in the lobby. However, USPS sometimes may put a key in your mailbox. This means that there is a package in a parcel locker. The locker number will be listed on the keychain attached to the key.

When is my rent due?

Rent is due on the first of each month. We have a grace period of three days. If rent is not paid before 11:59 PM on the 3rd of each month, the balance is subject to late fees per the lease.

What is your pet policy?

We accept both cats and dogs! In order to have a pet, we require a signed pet policy document, a $350 fee and a monthly pet rent of $25. We do have restricted breeds on dogs. The restricted breeds are listed below.

  • Pit Bull Terriers
  • Staffordshire Terriers
  • Rottweilers
  • German Shepherds
  • Presa Canarios
  • Chows Chows
  • Doberman Pinschers
  • Akitas
  • Wolf-hybrids
  • Mastiffs
  • Cane Corsos
  • Great Danes
  • Alaskan Malamutes
  • Siberian Huskies

I am not 18 yet, but I want to lease, can I?

Yes! We will need a parent or guardian to be responsible for the lease until your 18th birthday.

Do I have to have renters insurance? Why?

Yes. We require all renters to carry renters insurance. This protects not only the apartment if there is major damages, but depending on your policy may cover your personal items in the event of theft, loss, or damages.

In an area with a lot of different apartments, why should we choose you?

We totally understand! Getting a new apartment is not something that you want to take lightly, especially when you have your choice of apartments in the Allendale and downtown areas! Simply put: we listen, we care, and we love our residents. We want to provide you with the highest quality customer service, amazing resident events, and just an all around cool place to live. Don’t believe us? Stop by our leasing office! We want to show you exactly why you’d want to live Locale! Plus I mean, have you met Josh our community manager? He’s a pretty neat dude.